Telecom & CITC Regulatory Lawyers in Jeddah

Telecom regulation & CST in Jeddah: a complaint against a service provider has a precisely defined track

The Communications, Space and Technology Commission (CST) fully regulates Saudi Arabia's telecom sector, from licensing service providers to protecting subscriber rights. Any dispute with a telecom company (incorrect billing, service outage, breach of contract terms) has a specific escalation track that must be followed in the correct order.

The complaint track: the service provider first, then the Commission

A complaint must first be filed with the service provider itself through its available channels, keeping the complaint number and date. If the provider doesn't resolve the issue within 5 working days, or closes the complaint without genuine resolution, the subscriber may escalate it directly to CST via its website, attaching supporting documents (invoices, service contract, payment notices).

Billing objection deadline: 90 days

Subscribers may file billing objection complaints within 90 days of the disputed invoice's date or the incident's date, unless it's shown the user wasn't aware of it at the time. Missing this deadline can weaken your position in claiming a refund of incorrectly charged amounts.

Our telecom regulation and CST services

• Preparing and escalating complaints against telecom service providers in the correct order
• Objecting to incorrect invoices within the 90-day deadline
• Representing companies in obtaining telecom and technology activity licenses
• Addressing contract disputes between subscribers and service providers

How we start

1. Send us your complaint or dispute with the service provider over WhatsApp
2. We determine the correct complaint stage (service provider or Commission escalation)
3. We follow through to resolving the issue or recovering amounts due

For a telecom complaint or service provider dispute in Jeddah, contact us on WhatsApp.

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