When an authorized agent repeatedly fails to fix the same defect in a warrantied device, or a repair drags on well beyond a reasonable limit, the consumer becomes entitled to a full replacement or a refund, not just another repair attempt. The threshold for when 'repeatedly' actually kicks in, and what counts as an unreasonable delay, is exactly the kind of judgment call agents dispute in practice, and getting that determination right is what usually decides whether a claim succeeds.
The fundamental distinction in any product liability dispute is proving the damage resulted from an inherent manufacturing defect, not the consumer's own misuse. A technical report from a neutral body (not necessarily the agent itself) documenting the defect's nature and that it existed since manufacturing considerably strengthens your position when the agent refuses to acknowledge the defect.
Products sold in the Saudi market must carry the SASO conformity mark where applicable, and selling a product not meeting these standards, even if it hasn't yet caused actual harm, is a separate violation worth reporting.
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You may also find it useful to review Real Estate Fraud Lawyers in Jeddah or Consumer Protection Lawyers in Jeddah, both topics our team handles regularly in Jeddah and which may relate to your situation.
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