Product Liability & Hidden Defects Lawyers in Jeddah

Product liability & hidden defects in Jeddah: a recurring device defect entitles you to full replacement

When an authorized agent fails to fix a recurring defect in a warrantied device (after two attempts to fix the same defect, or repair taking longer than a reasonable limit), the consumer is entitled to a new replacement device of the same category and specifications, or a refund of its purchase value, provided the defect actually affected the device's usability, market value, or safe use.

Hidden defect vs. misuse

The fundamental distinction in any product liability dispute is proving the damage resulted from an inherent manufacturing defect, not the consumer's own misuse. A technical report from a neutral body (not necessarily the agent itself) documenting the defect's nature and that it existed since manufacturing considerably strengthens your position when the agent refuses to acknowledge the defect.

Saudi standards conformity (SASO)

Products sold in the Saudi market must carry the SASO conformity mark where applicable, and selling a product not meeting these standards, even if it hasn't yet caused actual harm, is a separate violation worth reporting.

Our product liability and hidden defect services

• Claiming replacement or refund for devices with recurring defects the agent hasn't fixed
• Documenting the hidden defect with an independent technical report supporting your claim
• Filing compensation claims for damages resulting from defective products
• Representing suppliers and agents in defending against unwarranted claims

How we start

1. Send us the defective device details and prior repair attempts over WhatsApp
2. We assess your claim's strength and document the defect with an independent report if needed
3. We claim replacement or refund through to you getting your full right

For a defective product or device claim in Jeddah, contact us on WhatsApp.

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