Consumer & E-commerce Legal Services

As e-commerce grows in Saudi Arabia, the need for clear legal protection grows with it, whether you're a consumer seeking consumer protection from unfair practices, or a merchant facing an e-commerce dispute, alongside product liability, hidden defects, and online real estate fraud.

The right to return has a precise window, not an unlimited one

Your right to return a product purchased online is governed by specific time limits starting from the moment of receipt, and the procedures and rights differ depending on whether the product is sound or defective; missing this window, or not documenting the return request correctly through official channels, can forfeit your right to a refund even if your request was legitimate to begin with.

A hidden defect needs independent technical proof

Claiming a replacement or refund for a product due to a hidden defect typically requires an independent technical report proving the defect resulted from a manufacturing flaw rather than misuse by the buyer; a merchant who refuses the claim usually argues the damage resulted from use, and without a neutral technical report, proving otherwise becomes difficult before any dispute-resolution body.

E-commerce platforms carry specific disclosure obligations

The E-Commerce Law imposes clear disclosure obligations on online stores regarding return policies, pricing, and the merchant's actual identity, and a store that violates these obligations exposes itself to penalties that can reach blocking the site, which gives an affected consumer additional leverage when dealing with an uncooperative merchant.

Online real estate fraud needs verification before payment, not after

Verifying a real estate listing's soundness through the Wafi and Baladi platforms before transferring any money is the first line of defense, because recovering funds after fraud has actually occurred is a long, complex process running through two parallel tracks: criminal, to pursue the perpetrator, and civil, to attempt recovering the amount, both far harder than simply verifying beforehand.

Reach out to us on WhatsApp to review your position as a consumer or merchant specifically.