Consumer Protection Lawyers in Jeddah

Consumer protection in Jeddah: your rights are statutorily defined, not subject to the merchant's mood

The Anti-Commercial Fraud Law and E-Commerce Law grant consumers explicit rights: returning or exchanging a sound product within 7 days of purchase (provided it remains in its original condition), and returning a defective product throughout the full warranty period. These rights aren't subject to a store's private policy; any clause diminishing them without statutory basis carries no weight in a dispute.

Commercial fraud: deterrent penalties, not just compensation

Selling defective, fraudulent, or counterfeit trademark goods is punishable by a fine up to SAR 1 million or imprisonment up to 3 years or both, alongside the consumer's right to a full refund. Price manipulation without notifying the Ministry of Commerce carries a separate penalty potentially reaching 6 months imprisonment or a SAR 50,000 fine.

The complaint track: the "Balagh Tejari" app or number 1900

Filing a complaint against a violating merchant is done via the official "Balagh Tejari" (Commercial Report) app (attaching the invoice and up to 5 photos of the incident and the business's geographic location), or calling the unified number 1900. The violating body is obligated to provide an initial response within 72 working hours per the regulation. Delaying your complaint can weaken your position, since some rights are tied to deadlines starting from 7 days in some sectors.

Our consumer protection services

• Filing reports against violating merchants under the correct classification (fraud, misleading, refund refusal)
• Claiming refunds or exchanges for defective goods
• Following up the complaint through to the competent body's response and due compensation
• Representing merchants in defending against unwarranted alleged violations

How we start

1. Send us your purchase details, the violation, and the invoice over WhatsApp
2. We determine the violation type and file the official report immediately
3. We follow through to recovering your full right

For a consumer protection complaint in Jeddah, contact us on WhatsApp.

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